Many of our players are currently affected by sudden disconnection or game crash in-game. We are now investigating the issue and rest assured that it will be fixed as soon as possible. You can help us by submitting your AikaCrash log here. Please follow the provided procedure below:
HOW TO FIND AND SUBMIT YOUR CRASH LOG
- Right exactly after your game client crashes, A temporary crash log will be made on your game client folder.
- Locate your AikaCrash log file on your AikaClient Folder
- Locate the textpad/notepad file which has this name file "2016-03-03-10-49-13-AikaCrash"
NOTE: The date is when the crash happened so it may be different to other(s)
- Open the text file, copy the whole content (Click anywhere inside the notepad and press Ctrl + A to select all then Ctrl + C to copy)
- Open a ticket and paste all the content as message and send it to us
Thank you for your cooperation and we're very sorry for inconvenience.