Author Topic: Basic Technical Issues Guide  (Read 222 times)

Admin Frea

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Basic Technical Issues Guide
« on: August 02, 2017, 05:12:18 am »
Basic Technical Issues Guide:

Website issues:

•   Use Internet Explorer, Mozilla Firefox, or Google Chrome to open the main website.
•   The main website may lose certain functions when opened on mobile devices.
•   After registration, the system sends a confirmation email. It may occasionally be found on the junk/spam folder of your email account. Some email providers may completely block our system emails, therefore we recommend creating accounts using the most popular email providers like yahoo, gmail, outlook, etc.

Unable to connect to Server/Unable to Patch/etc. on the Launcher:

•   Check if your computer and internet connection is working properly.
•   Check announcements on aika.t3fun.com and AIKA Facebook Fanpage to see if AIKA is under server maintenance.
•   Change antivirus/firewall settings and set it to allow AIKALauncher.exe,  AIKAEN.exe, and the other files in AIKA to connect to the internet.
•   Some antivirus software may automatically delete critical game client files. You may need to disable the antivirus during installation and/or patching. Switching to a different antivirus software may also be needed in extreme cases.
•   Use an Administrator profile on your computer and try running the game as administrator. (Right-click and “Run as Administrator”)
•   Try downloading the latest installer on the website, uninstalling the current client on your computer, and installing and patching using the new installer.
•   If you suspect an installer issue, you may copy the entire game client folder from another computer with a fully functional game client.

Xtrap errors:

•   Try closing other programs that could be interfering with Xtrap.
•   Delete the entire Xtrap folder from the game client and let the game download it again.
•   Use an Administrator profile on your computer and try running the game as administrator. (Right-click and “Run as Administrator”)
•   Check announcements on aika.t3fun.com to see if AIKA is under server maintenance.
•   Try copying Xtrap from another computer where it works as intended then use it to replace the one on the system that experiences the error.
•   Try downloading the latest installer on the website, uninstalling the current client on your computer, and installing and patching using the new installer.

Connection issues:

•   NOTICE: The connection between your computer and the game servers may travel through various hubs and servers from a lot of different companies and internet service providers (ISPs). Any one of those can be the cause of lag or disconnections.
•   "Too many users. Please try again later." – It means that there’s significant traffic from your location, or from ours. You can try closing other running programs, etc. that may use too much bandwidth.
•   “This region is unable to connect to AIKA Online” – there are multiple regions with their own version of AIKA Online. If your region has its own version, then you may receive this error when connecting to AIKA NA.

Bugs and Errors in-game? Missing items? Need to send a Main Inquiry?

•   Please send us a Mail Inquiry from the main website’s “Support” section. Remember to select AIKA on the drop-down menu!
•   The case shall then be investigated and proper action shall be done.

Account Suspended?

•   Please send us a Mail Inquiry from the main website’s “Support” section. Remember to select AIKA on the drop-down menu!